Job openings for customer support manager in mumbai

**Job Title:** Customer Service Manager

**Department:** Customer Support

**Location:** Mumbai

**Role Summary:**

As a Customer Service Manager at Raise, you will play a crucial role in delivering exceptional customer experiences through our Investment & Trading platform, Dhan. You'll lead and support a team of Customer Service Representatives, ensuring efficient query resolution, customer satisfaction, and team growth. Collaborating closely with internal stakeholders, you'll contribute to our customer-centric mission and uphold our commitment to excellence.

**Responsibilities:**

- Lead a customer support team, addressing daily queries and disputes.
- Train and mentor the team to enhance customer support and professional development.
- Drive a customer-centric approach, setting clear goals and strategies.
- Ensure timely and effective responses for superior customer experiences.
- Improve customer satisfaction across various channels and achieve set goals.
- Implement digital technologies to enhance the customer journey.
- Manage escalations and coordinate with multiple stakeholders.
- Establish metrics for team growth and performance.
- Identify opportunities for enhanced effectiveness and productivity.
- Develop and refine processes to elevate customer satisfaction.

**Skills & Qualifications:**

- Graduation in a relevant field.
- 7 to 9 years of experience, preferably in the Broking industry.
- Excellent verbal, written, and analytical skills.
- Strong process orientation and professional discipline.
- Effective cross-functional communication and influence.
- Solution-oriented with strong problem-solving abilities.
- Enthusiasm for promoting a customer-centric culture.