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Noida, Sector 125
Job Description & Responsibility:
We are working 365 days with rotational work & Week Off between 8AM to 11PM shift.
- Age should be 25years.
- Location- sector 125
- Handle inbound Video calls of the customers to complete the full KYC.
- Verify the details submitted by the customer while opening the account and Documents submitted are matching.
- Ensure KYC is completed by the right party only.
- Should maintain a good relationship with the customer throughout the KYC process.
- Cross-sell other banking products.
- Give complete and correct information on all the products pitched to the customer.
- Take call backs in case the customer is busy and ensure the follow up is done on time.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on conversion and Cross selling as defined from time to time.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
|Experience||0 - 4 Years|
|Salary||2 Lac To 3 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Other Bachelor Degree|
|Key Skills||Communication skills Kyc Analyst Kyc Executive|
|Address||Plot No. 6 Laxminaryana Colony, Kanjiguda|